Right of Withdrawal

Notice and Information on the Right of Withdrawal for Consumers pursuant to § 13 BGB (German Civil Code)

Provided the customer is a consumer pursuant to § 13 BGB, they can revoke their contract declaration within 31 days without stating reasons in text form (e.g., by letter, fax, or email) or - if the goods are handed over to them before the deadline - by returning the goods. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and not before fulfillment of our information obligations pursuant to Art. 246, § 2 EGBGB in conjunction with § 1, para. 1 and 2 EGBGB as well as § 312g, para. 1, sentence 1 BGB in conjunction with Art. 246, § 3 EGBGB.

The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation is to be addressed to:

Rotfuß GmbH
Lessingstraße 7
74834 Elztal
Germany
Fax: +49-(0)6293-7950806
Email: (info) (at-sign) (klimmzugstangen.de) or (info) (at-sign) (deinschlosser.de)

Consequences of Withdrawal

In the event of an effective withdrawal, the services received by both parties are to be returned and any benefits derived (e.g., interest) surrendered. Rotfuß GmbH bears the costs for sending the goods to the customer. Specifically, the shipping costs indicated in the customer's order.

If the customer cannot return the received service in whole or in part, or only in a deteriorated condition, they must compensate us for the loss in value, if applicable. The customer only has to pay compensation for the deterioration of the goods if the deterioration is due to handling the goods in a way that goes beyond examining their properties and functionality - such as would have been possible for the customer in a retail store. Furthermore, the customer can avoid the obligation to pay compensation for deterioration caused by the intended use of the item by not using the goods as if they were their property and refraining from anything that negatively affects their value.

The customer must bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods. The return shipping documents (e.g., a postage stamp from the postal company) can be provided upon request for a fee. Goods that cannot be shipped by parcel will be picked up from the customer. Goods that can be shipped by parcel are to be returned at the customer's risk.

Obligations to refund payments must be fulfilled within 30 days. The period begins for the customer upon dispatch of their declaration of withdrawal or the goods, and for us upon their receipt. Freight forward return shipments will only be accepted by us if we have given our prior consent.

The right of withdrawal does not apply in the following cases:

For the delivery of goods that are custom-made according to customer specifications or are clearly tailored to the personal needs of the customer. The same applies to goods that, due to their nature, are not suitable for return, can spoil quickly, or whose expiration date has passed.

End of the withdrawal policy.